Frequently Asked Questions

How do I place an order?

To place an order, simply browse through our selection of homebrewing supplies, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way! Hate ecommerce? Call us at 717.517.8785 to place an order over the phone, or email us at info@lancasterhomebrew.com. Sorry, we do not have a fax line.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Venmo in some cases. Save while shopping in-store by paying cash. (Also valid on Buy Online Pay In Store purchases.)

How will my order be shipped?

We ship orders via standard shipping carriers such as UPS, FedEx, and USPS. Shipping options and rates will be displayed during checkout for you to choose from based on your preferences and location.

Do you offer international shipping?

At this time, we only offer shipping within continental US. We hope to expand our shipping options in the future.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package’s delivery status.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your items to arrange for a return or exchange. Please note that certain items may be subject to a restocking fee. View our full refunds and return policy here.

Are your products guaranteed?

We stand behind the quality of our products. If you encounter any issues with your purchase, please contact us and we will do our best to resolve the issue promptly. View our full refunds and return policy here.

Do you offer bulk discounts?

Yes, we offer discounts on bulk orders for certain products. Please contact our customer service team for more information on bulk pricing.

How can I contact customer support?

You can reach our customer support team via email at info@lancasterhomebrew.com or by phone at 717.517.8785. Our support hours are Tuesday-Friday, 11am-6pm, EST.

Do you have a physical store location?

Yes! Our flagship store is located at 1551 Manheim Pike in Lancaster, PA. We would love to see you in person. Stop in for supplies and a drink.

Can I cancel or modify my order after it has been placed?

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes.

Do you offer gift cards?

Yes, we offer gift cards that can be purchased and redeemed on our website or in-store. They make the perfect gift for any homebrew enthusiast!

Are your products suitable for beginners?

Absolutely! We offer a wide range of products suitable for brewers of all skill levels, from beginners to seasoned experts. Our team is also available to provide guidance and assistance to help you get started on your homebrewing journey.

How can I stay updated on new products and promotions?

To stay updated on new products, promotions, and brewing tips, be sure to sign up for our newsletter and follow us on social media.